There is a restriction / notice on my vehicle that I do not understand. What to do?
In this case, please do not simply order on the off-chance. In such a case, please always contact us and tell us your vehicle data so that we can check whether the item found is suitable for your vehicle. We would like to avoid a wrong order in any case.
For what purpose are the key numbers for 2.1 and 2.2 and the 17-digit chassis number requested from W+S Autoteile?
We need this vehicle data in order to be able to determine the components that exactly fit your vehicle in the parts catalogues of the vehicle manufacturers and to offer them to you. We use your vehicle data exclusively for this and no other purpose. I.e. your vehicle data will not be passed on to third parties or used for advertising purposes.
My vehicle has a restriction regarding the brake system. What does this mean?
For brake parts that only fit a certain manufacturer of a brake system, it helps to look at the brake caliper. As a rule, the manufacturer (e.g. ATE, BOSCH, LUCAS etc.) is stamped on the brake calliper.
What must be stated when making a bank transfer?
When making a bank transfer, we always require the order number and your surname in the reason for payment in order to be able to clearly allocate your payment. Payments without this information cannot be assigned and generally have to be booked back. This considerably delays the processing of your order and the dispatch of the goods!
How quickly is a referral made?
For the payment method "Prepayment by bank transfer", it takes on average 1-3 working days within Germany as soon as the transfer order has been triggered at your bank. From abroad it can take up to 1 - 2 days longer. The goods will only be dispatched after the payment has been received in our account. We cannot dispatch goods solely on the basis of a payment receipt sent to us.
Can the parts also be collected from the local warehouse?
It is not possible to collect or return spare parts from us on site. Our goods are delivered to the customer exclusively by shipping. Therefore, returns can also only be made via a return shipment.
Is there a tracking number or tracking code for the shipment?
Of course. We only ship as a "parcel" or by freight forwarder - you will automatically receive the shipment number by e-mail via DHL / DPD / UPS after the end of the day. In addition, we also upload this code to the online shop so that you can track the shipment from your customer account.
After the purchase, this would still be possible by sending us a quick email. After payment, this is no longer possible. Please check the shipping and billing address before completing the checkout process and before making payment. Subsequent changes to the billing address (after shipping has taken place) are no longer possible!
Can the payment method be changed retrospectively?
Generally, this is possible. Please simply contact us by e-mail at firstname.lastname@example.org and let us know your preferred method of payment. We will then be happy to adapt the payment method and inform you about the next steps.
How long can I revoke the purchase?
A withdrawal period of 1 month applies to all items ordered from us. You can cancel the purchase within 1 month and return the goods to us. The period begins at the earliest with receipt of the goods and at the latest with receipt of the cancellation policy.
Will I get a parcel label for the return?
For orders of goods that can be sent by normal (no bulky goods, no dangerous goodss) parcel post within Germany with a value of goods of more than 80.00EUR incl. VAT, we provide a return label. You are welcome to use this sticker for the return, which means that the return is free of charge for you. If such a sticker was not enclosed with the delivery, please contact our support.
Do I always have to send it back at my own expense?
No. We check every return request in detail and will of course be happy to provide you with a free return label in individual cases. In the event of a revocation (goods are no longer required, goods were ordered incorrectly, etc.), however, the costs of the return shipment are to be borne by the purchaser in accordance with §357 para. 6 BGB since 13.06.2014.
When will my order be delivered?
The delivery time within Germany is 1-2 working days after receipt of payment. Please note that we can only hand over parcels to the shipping service provider on Mondays to Fridays. Orders placed on weekends will therefore only be shipped on the next working day (usually Monday).
Until when can I change or cancel an order I have placed?
Our aim is to pack and dispatch orders as quickly as possible. Requests for changes or cancellations must therefore be made directly after the order has been placed so that they can still be taken into account if necessary. After the shipping process has been set in motion, a change/cancellation is no longer possible.
Can you send my order today?
Orders that we receive on working days including payment by 11:00 a.m. at the latest will generally be dispatched on the same day, provided that the item is offered with "immediately available".
How can vouchers and discounts be redeemed?
To redeem vouchers and discounts, we have created a short guide for you at the following link.
Are there special conditions for commercial customers such as workshops?
We have already calculated all our prices very attractively and have not taken into account any further trade level. For this reason, we do not offer a general discount. However, if you purchase larger quantities, we will be happy to check whether we can make you an individual offer. Please send us an enquiry by email: email@example.com
I am an entrepreneur based in the European Union but outside Germany and would like to order tax-free. How do I have to behave?
To claim an intra-Community supply, please follow the instructions on the following page: Information on tax-free orders
I am having problems completing the order. When selecting the PayPal payment method (e.g. direct debit, purchase on account), the shopping cart is empty.
We have information that the described problem can occur in connection with products from the manufacturer Kaspersky. In such a case, please follow the instructions at:
Add web addresses to the Secure Payments list on the software manufacturer Kaspersky's page.
I found a voucher/discount code on the internet, but it doesn't work.
We receive occasional messages from customers who have found vouchers for our shop on external platforms and now want to redeem them. At present, we do not distribute any voucher campaigns via external providers. All vouchers that refer to us there do not originate from us and are therefore not valid for us!
Is there a live chat?
We offer a live chat on our site, but it is only visible if you have activated it in the cookie settings. Otherwise, it will not be displayed due to data protection regulations.