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Frequently asked questions (FAQ)


My vehicle has a restriction / a hint that I do not understand. What has to be done?

In this case, please do not simply order on good luck. In such a case, please always contact us and give us your vehicle data so that we can check whether the article found is suitable for your vehicle. We would like to avoid a wrong order in any case.

My vehicle has a restriction on the braking system. What does that mean?

For brake parts that are only suitable for a certain manufacturer of a brake system, a look at the brake calliper is helpful. Usually the manufacturer (e.g. ATE, BOSCH, LUCAS etc.) is stamped on the brake calliper.

What do I have to indicate when making a bank transfer?

With a bank transfer we always need the order number and your surname in the intended purpose in order to be able to clearly assign your payment. Payments without this information cannot be assigned and must generally be posted back. This considerably delays the processing of your order and the dispatch of the goods!

How quickly is a bank transfer made?

With the payment method "Prepayment by bank transfer" it takes on average 1-3 working days within Germany, as soon as the transfer order has been initiated at your bank. From abroad it can take up to 1 - 2 days longer. The goods will only be dispatched after receipt of payment on our account. A dispatch only on the basis of a sent payment receipt is not possible with us.

Can the parts also be collected from the warehouse on site?

It is not possible to pick up or return spare parts at our premises. Our goods are delivered to the customer exclusively via the dispatch route. Therefore, returns can only be made by the same way.

Is there a tracking number or code for tracking shipments?

Of course you do. We ship exclusively as "parcel" or by forwarding agent - you will automatically receive the consignment number after the end of the day by e-mail via DHL / DPD. We will also upload this code to the online shop so that you can track the shipment from your customer account.

Can the delivery or billing address be changed at a later date?

After the purchase this would still be possible by a fast email to us. After payment this is no longer possible. Please check before checkout and before payment the stored delivery and billing address. Subsequent changes of the billing address (after dispatch) are no longer possible!

Can the payment method be changed at a later date?

This is generally possible. Simply contact us by e-mail at info@ws-autoteile.com and let us know your preferred method of payment. We will be happy to adjust the payment method and inform you about the next steps.

How long can I cancel the purchase?

A cancellation period of 1 month applies to all articles ordered from us. You can cancel the purchase within 1 month and return the goods to us. The period begins at the earliest with receipt of the goods and at the latest with receipt of the revocation instruction.

Do I get a parcel sticker for the return?

With orders with a commodity value of over 80.00 EUR inclusive VAT. we enclose the commodity automatically a return sticker. This may be used gladly for the return, the return is free of charge for you.

Do I always have to send back at my own expense?

No. We will check every return request in detail and will of course be happy to provide you with a free return label in individual cases. In the event of revocation (goods are no longer required, goods were ordered incorrectly, etc.), however, the costs of return shipment pursuant to §357 (6) BGB must be borne by the buyer as of June 13, 2014.

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